Frequently Asked Questions – LesPremiersMoments

Frequently Asked Questions

We are always happy to speak to you by email or phone and answer your questions. Your time is precious so here is the list of questions asked regularly, hoping that you will find the answers to your questions! The questions are separated by services so be sure to browse the page to find your information!

Otherwise, contact us  and you will get a quick feedback.

General Information

What payment methods are accepted?

We offer the possibility to pay by bank transfer, credit card via PayPal or by check. We do not accept cash. All payments must be made to Les Premiers Moments directly.

With which services can we get naturopathic receipts?

If you have private insurance that covers the naturopathy, some of our services can be reimbursed (make sure to request a pairing with a naturopath companion when you request your service) : I'Birth doula services , Our prenatal classes private and the breastfeeding support. You can have receipts in the name of the pregnant person, their partner and the child once it is born.

Where are your prices posted?

On each service page. The prices shown are always before taxes.


How do you ensure that the pregnant person’s partner feels included in the process during the birth?

The doula will not take your partner’s place. She makes sure that both parents are comfortable in the situation and understand their options at all times. However, she can provide your partner with a break from pain management manipulations or simply be present if he or she is unable to be present for a while.

Is it possible for my doula to be present at the birth without prenatal or postnatal visits?

In order for our service to be complete, we always want to meet the parents at least once before the birth, in addition to the first free outreach meeting. The postnatal meeting is free with the discount applied to the package, so it’s up to you to use it or not.

Do we still have to take prenatal classes if we take a service with a doula?

No. Our prenatal meetings are also prenatal classes. You will have the same information and documentation as in our group or private classes.


How do you ensure that the pregnant person’s partner feels included in the process during your classes?

Our courses are written in such a way that everyone feels included in the process. During the classes, we take the time to talk to both parents about each step of the process. Ex: We answer the questions: How can I help myself manage contractions – How can you help your partner manage her contractions.

Do the future parents have to bring certain equipment with them for the classes such as exercise balls, mattresses, etc.?

No, everything is provided on site.

Can the parents come to the classes with another person who will be included in the pregnancy process, for example, a mother, sister, best friend, etc.?

The request has often been made in private classes and the answer is always yes. Given the limited space in group classes, it is preferable to keep to 2 people per pregnancy. On the other hand, when the pregnant person is a single parent, another person of her choice can attend the classes without any problem.

How do you cope with high-risk pregnancies (diabetes, twins, etc.)?

If the parents are going through a complicated situation, private classes are a better option because we adapt the content for them and we can take the time to go into more detail about interventions, risks, options… But for diabetes or another more common complication, group classes are malleable enough to find all your information. Also, keeping the groups small can help us to adapt the content for the parents present.

During the partner class, what kind of information would the person receive more than the group or private class?

We address the course entirely to the partner. In the full course we cover most of the material, but in the private workshop we go further and adapt to the partner’s strengths.


Does the same person come to see us every time or are they different people?

We will match you with the same doula for your entire bank of hours. There may be last-minute changes if your needs change or if your doula needs to attend a birth.

How far in advance do we have to reserve our postpartum care?

Ideally, you should purchase a bank of hours before your delivery and plan a schedule in advance. At the same time, many parents only feel the need for this service several weeks after the birth. In this case, you can make a request for prompt service and we will try to respond quickly to your need.

You offer support services during the day and night. Can parents meet with the person before making their choice?

For long contracts, yes, we offer a free pre-contract meeting. For small banks of hours, a simple phone conversation will do the trick.

The rest of our services!


Breastfeeding support

Do you have IBCLC Certified Lactation Consultants on your team?

Not at this time. In the meantime, there are people on the team who have a great deal of breastfeeding knowledge and have been breastfeeding sponsors and parent therapists for many years.